FREQUENTLY ASKED QUESTIONS
No, you don’t have to. You just have to identify yourself when placing your order as a guest.
- Consult the product sheet
By clicking on the name of the product, you arrive on a descriptive sheet. You will find a photo, a description, a size table, the delivery time
With a click on the link or on the Order button, the item of your choice is dragged into your basket. The latter contains the products you plan to purchase. It is possible at any time to access your basket (by clicking on the button representing a basket) and to modify the content by adding or removing an article.
- Validate your command
Display your basket and click on Confirm your order. Unless you are already registered on the site, enter your name, email, billing and delivery addresses. Then choose a delivery method (post office, parcel relay or carrier) and check the cost. Then select the payment method, by bank card or Paypal, indicate which one you have and validate. You are redirected to a secure space in which you must enter your card information: the sixteen-digit number, the validity date and the last three digits of the control number (they appear on the back of the card, on the strip on which you signed). We offer: Secure Paypal solutions are also an alternative to credit card. You do not have to have a Paypal account to pay for your purchases.
- Receive confirmation
The validation of the order is generally almost instantaneous. In the minutes following validation, a confirmation email summarizing the order is sent to you.
- Watch the transport
Most shipments are made by carrier. We will then give you a tracking number and a link allowing you to know where your package is. Or we offer you the possibility of picking up your package yourself at a collection point (a store belonging to the Mondial network for example) near your home.
If you have lost it, you can easily recover it by clicking on the Forgot your password link from the identification page. Then enter your email address.
Your password will be instantly sent to your contact email address. This is the address entered when you registered.
Just click on the “Log In” link, present at the top of the site pages, on the right. You will then access the login page. On this one, you will just have to click on “Lost your password?“.
Enter the email address associated with your account and you will receive an email with the requested information.
- Blue card
- American Express
These different means of payment are obviously all completely secure.
The price applies according to weight groups. It takes into account the costs of packaging, handling and shipping. Shipping is done in plastic packaging.
Shipping times from receipt of your payment are 24 hours for products in stock to which should be added the delivery times by the carrier.
- 5 to 7 days on average in Europe
- 7 to 10 days for international.